Refund Policy
we strive to ensure customer satisfaction with our services and products. However, if you are not completely satisfied with your purchase, we are here to help.
1. Refund Eligibility
Products: If you are dissatisfied with a product, you may request a refund within 7 days of receiving the product. The product must be unused, in the original packaging, and in a resalable condition.
Services: If you are dissatisfied with a service, you must notify us within 7 days of service completion. Refunds for services will only be provided if the service was not provided as agreed or if there was an error on our part.
2. Non-Refundable Items
The following items or services are non-refundable:
Customized products or services that have been specifically tailored for you
Shipping or delivery charges
Items purchased on sale or with a discount
3. How to Request a Refund
To initiate a refund request, please contact our customer support team at saurashtralogistic4@gmail.com or +91 7024436997 with the following details:
Order number
Proof of purchase (e.g., receipt or order confirmation)
Reason for the refund request
Product condition (if applicable)
Once we receive your request, we will review it and inform you of the next steps. We may request additional information or pictures to process your claim.
4. Refund Process
If your refund request is approved, we will initiate the refund to your original payment method within 7 business days. Please note that depending on your payment method, it may take additional time for the refund to appear in your account.
5. Damaged or Defective Products
If you receive a damaged or defective product, please notify us immediately, within 5 days of delivery. We will assist you in processing a return or refund, or in arranging for a replacement product. You may be required to return the damaged product before receiving a refund or replacement.
6. Cancellations
Before Shipment: You may cancel your order before it is shipped. If you cancel your order, you will receive a full refund.
After Shipment: Once the product has been shipped, it can no longer be canceled. Please refer to our return policy for further information.
7. Shipping Costs
Refunds will be issued for the product price only. Shipping fees are non-refundable unless the return is due to our error (e.g., wrong item sent or defective product).
8. Contact Us
If you have any questions or concerns regarding our Refund Policy, please contact us at:
Saurashtra Logistic
Email: saurashtralogistic4@gmail.com
Phone: +91 7024436997, 7400944585
Address: 303,3 rd FLOOR,PLOT NO. 38,CHAWLA COMPLEX,SECTOR-15,BELAPUR, 400614